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I forgot my password

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Press Forgot your password? on the sign-in page, type your email, and open the link we send you to set a new password of at least 10 characters.

On the sign-in page, under Forgot your password?: the Send me a link button

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  1. On the sign-in page, press Forgot your password?

  2. Type the address you signed up with.

  3. If a quick "I am human" check appears, complete it, then press Send me a link.

  4. The page says Check your email. Open the email we send you and press the link in it.

  5. Type your New password, at least 10 characters, and the same again in New password again.

  6. Press Set my password. You are signed in and your dashboard opens.

Setting a new password also signs you out on every other phone and computer, and we email you to say your password was changed.

The link works once, and only for a short while. If it has been used or has run out, the page says This link is not open. Press Send me a new link and start again.

Good to know

The page says the same thing whatever address you type, so check you typed the one you signed up with. Nothing in your inbox after a minute? Look in the spam folder, then try again. See The password reset email hasn't arrived.

Still signed in and just want a new password? Change it in Settings. See Changing your password.

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Still need help?

Write to us, or ask on the forum, where the next person will find the answer too.

Signed in? Use Help in your dashboard to send us a message.

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