When your team's seat payment has not gone through

When the payment for your team's seats does not go through, Team and Billing show one line: your team's cards are off until the payment goes through, and your members cannot use their dashboards. Update card sits beside it.

• Your members' cards are off: anyone who opens one, or one of its links or QR codes, is taken to our home page for now.
• Your members can still sign in, but their dashboards are greyed and say why. See Why is my card off and my dashboard greyed?.
• Your company page stays up; the members' cards are left off its list while the payment is owed.
• Buying or changing seats waits until the payment goes through.
• You and your admins keep your own dashboards.

Put it right

1. Open Billing (or stay on Team).

2. Press Update card to pay the bill on the secure payment page, or Use another card to save a different card and pay with it at once.

3. Once the payment goes through, every member's card and dashboard is back, as they left it.

Nothing is lost while you wait: cards, contacts and messages are all kept. We email you as soon as a payment does not go through.