Deleting your account

Before you start

• If you pay for Pro or an add-on, cancel it on Billing first. Until it is set to end, your account cannot be deleted. See How do I cancel?.
• If you want to keep the people who wrote to you, download them from People first; the download is part of Pro. See Exporting your contacts to a spreadsheet.
• Only want a break? Pause your card instead: nothing is deleted. See Pausing your card for a while.

Deleting it

1. Open Settings and scroll to the red Delete this account panel at the bottom.

2. Type your address exactly as the box asks, the part before .visitingcards.store.

3. Press Delete my account.

4. In Delete this account?, press Delete it all, or Keep my account to stop.

Your card goes, with its design, your links and their QR codes, the list of phones and computers that opened it, the people who wrote to you and every message anyone sent you, every picture you uploaded, and then your sign-in itself. We cannot bring any of it back. A review you sent us on Review us that we have not published goes too. If we published it, its words stay on our website, with your name replaced by "A VisitingCards.store customer" and your photo, your job title and your company taken off. Your address is free for anyone to take straight away, and so is a team's old address if it changed it once; the box before you press says which. Anyone who scans an old QR code finds nothing, or the card of whoever takes the address next.

While you still pay for something

Deleting your account never cancels a plan or an add-on for you. While your Pro plan or an add-on can still renew, Delete my account and the box for your address are greyed, and a red line above them says what to do first, for example: "Cancel your Pro plan on Billing first. Once everything is set to end, you can delete your account." Open Billing beside it takes you there.

A company's seats, and a payment that is still open on your account, cannot be ended from Billing. For those the line asks you to write to us, and we end them for you. See How do I get a person to look at my problem?.

Once what you pay for is set to end, the button works again, and the panel tells you: What you pay for is already set to end and nothing more will be charged. Deleting the account now does not refund the rest of the period you have paid for.

If the screen says we could not check your payments, nothing was deleted. Write to us and we will delete it for you.

What stays

• Your tax invoices, because a tax document has to outlive the account it was issued to. That is the law rather than our choice.
• The records of any printed cards you ordered from us.

If the screen answers Type your address exactly as shown to delete the account., check the address you typed against the one in the box.