How do I get a person to look at my problem?
All plansPress Help in your dashboard and send a message under Direct Concierge Support, or email hello@visitingcards.store; we write back to you by email.
In your dashboard: Help > Direct Concierge Support
Last updated
Press Help in your dashboard.
Under Direct Concierge Support, write a Subject and your Message.
Press Send Message to Support. The screen says "Sent. We have your message and will write back to you by email."
We reply to the email you sign in with. Say what you were doing, which screen you were on and what you saw. Your card's address saves a question.
If you cannot sign in
Email hello@visitingcards.store from the address you signed up with. The Contact page on our website lists our email, our phone number and our postal address.
Somebody else's card breaking the rules? Use Report this card at the bottom of that card instead. See Somebody is pretending to be me.
More in this section
- I can't sign in
- The password reset email hasn't arrived
- The confirmation email hasn't arrived
- The Publish button won't let me publish
- My address shows nothing
- I changed my card but the old version still shows
- My QR code won't scan
- My picture won't upload
- My print file was held
- My phone number changes when I save it
- The WhatsApp button on my card doesn't open a chat
- Nobody is getting my notifications / one person didn't get it
- My pass didn't change on people's phones
- My location alert didn't show
- My payment didn't go through
- The invitation link says it's used or expired
- My claim link doesn't work
- My card is slow to open
- How do I get a person to look at my problem?
- I think I found a bug
Still need help?
Write to us, or ask on the forum, where the next person will find the answer too.
- Contact usSend us a message
- Emailhello@visitingcards.store
- Ask the communityAsk a question on the forum
Signed in? Use Help in your dashboard to send us a message.