The WhatsApp button on my card doesn't open a chat
ProSave the mobile number WhatsApp is on, with its country code, in Target WhatsApp Phone Number, then press Test WhatsApp Chat to try it yourself.
In your dashboard: People > WhatsApp > Target WhatsApp Phone Number
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Open WhatsApp in your dashboard.
In Target WhatsApp Phone Number, type the mobile number WhatsApp is on, with its country code, like +971 50 123 4567.
Press Save. The answer says "Saved on your card." and your card's button uses the number at once.
Press Test WhatsApp Chat. The chat opens as it will for the person who taps your card.
If the screen refuses the number
- "Start with the country dial code, for example +971 50 123 4567."
- "WhatsApp does not work on a landline. Use the mobile number the app is on."
- "That does not look like a mobile number. Check the digits."
A refused number is not saved, so the button keeps the number it had before.
Still no chat?
- The person tapping needs WhatsApp on their phone. Without it, WhatsApp opens its own page instead of a chat.
- The WhatsApp button is part of Pro, which is $0.99 a month. On the free plan your card shows no WhatsApp button.
More in this section
- I can't sign in
- The password reset email hasn't arrived
- The confirmation email hasn't arrived
- The Publish button won't let me publish
- My address shows nothing
- I changed my card but the old version still shows
- My QR code won't scan
- My picture won't upload
- My print file was held
- My phone number changes when I save it
- The WhatsApp button on my card doesn't open a chat
- Nobody is getting my notifications / one person didn't get it
- My pass didn't change on people's phones
- My location alert didn't show
- My payment didn't go through
- The invitation link says it's used or expired
- My claim link doesn't work
- My card is slow to open
- How do I get a person to look at my problem?
- I think I found a bug
Still need help?
Write to us, or ask on the forum, where the next person will find the answer too.
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