My address shows nothing
All plansYour address shows nothing until your card is published, while it is paused, if the address is typed differently, or while the account is switched off.
In your dashboard: Your Card > My Card > the Publish button at the top
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If your address opens a page that says it cannot be found, one of these is the reason. Check them in this order:
- Your card has never been published. My Card shows Not published beside its title. Press Publish. See How do I publish my card?.
- Your card is paused. My Card shows Hidden. Untick Pause Card, or press Publish again. See Pausing your card for a while.
- The address is typed differently. Copy it from Home or from Dedicated Card URL in Settings rather than typing it. See Your card's address.
- The account is switched off. My Card says so when you try to publish. Write to us: see How do I get a person to look at my problem?.
If people reported your card and we paused it, we sent you an email called "Your card was paused after reports". Reply to that email to tell us what happened. See How do you stop cards being used for spam?.
On the free plan your card still shows: your name, your email and your phone number. A plan that ends never takes your card off the web.
More in this section
- I can't sign in
- The password reset email hasn't arrived
- The confirmation email hasn't arrived
- The Publish button won't let me publish
- My address shows nothing
- I changed my card but the old version still shows
- My QR code won't scan
- My picture won't upload
- My print file was held
- My phone number changes when I save it
- The WhatsApp button on my card doesn't open a chat
- Nobody is getting my notifications / one person didn't get it
- My pass didn't change on people's phones
- My location alert didn't show
- My payment didn't go through
- The invitation link says it's used or expired
- My claim link doesn't work
- My card is slow to open
- How do I get a person to look at my problem?
- I think I found a bug
Still need help?
Write to us, or ask on the forum, where the next person will find the answer too.
- Contact usSend us a message
- Emailhello@visitingcards.store
- Ask the communityAsk a question on the forum
Signed in? Use Help in your dashboard to send us a message.