I think I found a bug
All plansTell us from Help in your dashboard: what you pressed, what you expected, what happened, your card's address and the phone or browser you used.
In your dashboard: Help > Direct Concierge Support
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Please tell us. Press Help in your dashboard and send a message under Direct Concierge Support. See How do I get a person to look at my problem?.
- What you pressed, and on which screen.
- What you expected to happen, and what happened instead.
- The exact words of any message the screen showed.
- Your card's address, and the phone or computer and the browser you used.
- Roughly when it happened.
Before you write, refresh the page and try once more. If it happens again, it is worth telling us.
More in this section
- I can't sign in
- The password reset email hasn't arrived
- The confirmation email hasn't arrived
- The Publish button won't let me publish
- My address shows nothing
- I changed my card but the old version still shows
- My QR code won't scan
- My picture won't upload
- My print file was held
- My phone number changes when I save it
- The WhatsApp button on my card doesn't open a chat
- Nobody is getting my notifications / one person didn't get it
- My pass didn't change on people's phones
- My location alert didn't show
- My payment didn't go through
- The invitation link says it's used or expired
- My claim link doesn't work
- My card is slow to open
- How do I get a person to look at my problem?
- I think I found a bug
Still need help?
Write to us, or ask on the forum, where the next person will find the answer too.
- Contact usSend us a message
- Emailhello@visitingcards.store
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