My claim link doesn't work
Printed card ordersThe link in your printed card order email works once and for 30 days; if it was used, sign in with the email you ordered with, and if it ran out, write to us.
From the link in your printed card order email: This link is not open
Last updated
When you order printed cards, we make you a free card, and your order email carries a link to open it. The page says "This link is not open" and one of these lines:
- "That link has already been used. Sign in with the email you ordered with." Sign in at www.visitingcards.store/login with the password you chose. Forgotten it? See I forgot my password.
- "That link has run out — it works for 30 days. Write to us and we will send you a new one." See How do I get a person to look at my problem?.
- "That link does not open anything. Check the link in your order email, or write to us." Open the whole link from the email, not a copied part of it.
- "There is no card waiting on this link." Write to us with your order's email.
Good to know
Your printed cards are on their way either way: the free card changes nothing about your order.
More in this section
- I can't sign in
- The password reset email hasn't arrived
- The confirmation email hasn't arrived
- The Publish button won't let me publish
- My address shows nothing
- I changed my card but the old version still shows
- My QR code won't scan
- My picture won't upload
- My print file was held
- My phone number changes when I save it
- The WhatsApp button on my card doesn't open a chat
- Nobody is getting my notifications / one person didn't get it
- My pass didn't change on people's phones
- My location alert didn't show
- My payment didn't go through
- The invitation link says it's used or expired
- My claim link doesn't work
- My card is slow to open
- How do I get a person to look at my problem?
- I think I found a bug
Still need help?
Write to us, or ask on the forum, where the next person will find the answer too.
- Contact usSend us a message
- Emailhello@visitingcards.store
- Ask the communityAsk a question on the forum
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