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My picture won't upload

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Pictures must be PNG, JPEG or WebP, up to 5 MB, and uploaded with the Browse button; the line under the box says what was wrong.

In your dashboard: Your Card > My Card > Profile Photo URL or Company Logo URL

Last updated

Pictures must be PNG, JPEG or WebP, up to 5 MB. When one is refused, the line under the box says why:

  • "That picture is bigger than 5 MB. Try a smaller one." Save a smaller copy, or take a screenshot of it, and upload that.
  • "Only PNG, JPEG and WebP pictures can be used." The file is another kind. Many phones save photos in a format called HEIC: save or share it as a JPEG first.
  • "That file is empty." The file did not come through. Pick it again.
  • "Too many uploads from this connection. Try again in a few minutes." Wait, then upload once.

If you typed a web address

A picture from another website cannot be used by its address. The line says the picture has to live here first: press Browse file (or Browse logo) and upload the picture itself.

Good to know

On the free plan, Profile Photo URL and Company Logo URL are greyed: pictures on your card are part of Pro, which is $0.99 a month.

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