My print file was held

We check every file you upload and show the result on your proof. Each file gets one of three lines:

• "Every check passed."
• "It will print, but read the notes below first."
• "There is a problem that would spoil the print. Upload a fixed file."

If you order with either of the last two, your order page says "Waiting for our check" and "One of your files needs our eye before we print. We will write to you if we need anything." Nothing is printed until we have looked.

What makes a file wait

• It is not the shape of the card you chose.
• A picture on it is under 200 dots per inch at the size it prints, so it would come out blurry. 300 is best.
• A PDF is locked with a password, has more than 2 pages, is damaged, or has a font that is not inside the file.
• It is not a PDF, PNG or JPEG, or it is bigger than 50 MB.

Fixing it

1. Read the sentence under the file on your proof. It says exactly what is wrong.

2. Fix your file, then press Upload different files and upload it again.

3. Already ordered? Wait for our email, or write to us with your order's email. See How do I get a person to look at my problem?.