Why one person shows up twice

People is a record of what happened, and nothing is merged behind your back. A few everyday things make one person show up twice.

In the list of devices that opened your card

• They opened your card on two phones, or on a phone and a computer.
• They opened it in two different browsers on the same phone.
• They cleared their browser's data or used a private window, so their phone looked new to your card.

In the list of people who wrote to you

When someone sends the form again with the same phone number, written with its country code like +971 50 123 4567, their first entry is updated rather than a second one added. The name, email and company they gave first are kept, blanks are filled in, and their newest message replaces the old one.

When the number has no country code, we cannot be sure it is the same number, so each send becomes its own entry. A different phone number is always a new entry.