6 questions
Getting started
Signing up, your address, your first card.
Forum
Questions people have asked us, answered in public so the next person finds the answer too. Ask your own and we will answer it here.
By topic
What people ask about
8 questions
Digital cards
What goes on the card and how people save it.
7 questions
Printed cards
Designing a card to print, and ordering one.
7 questions
Sharing and QR codes
Links, codes and the ways you hand a card over.
5 questions
Contacts and leads
The people who save your card and write to you.
7 questions
Messages and alerts
Notifications, wallet messages and WhatsApp.
7 questions
Plans and billing
The free plan, Pro, add-ons and invoices.
7 questions
Teams
A company address, seats and hand-overs.
5 questions
Privacy and safety
What is kept, what is shown, and reporting a card.
Everything
The latest questions
Can each person on my team use their own WhatsApp number?
Yes - the company turns it on per member. Switch their seat to the full dashboard, then press Turn on beside WhatsApp from their own number on the seat's page: it is added to your ...
Can each person on my team have their own wallet pass?
Yes. Switch their seat to the full dashboard, then press Turn on beside their wallet pass on the seat's page: it is added to your team's plan and the rest of the period is charged ...
Is my card page secure?
Every address is served over HTTPS with its own certificate, links a visitor types are upgraded to HTTPS or refused, nothing anybody types into a card is ever treated as code, and ...
How do I delete my account and everything on it?
Cancel what you pay for first, because deleting never cancels anything for you: while your Pro plan or an add-on can still renew, the delete button is greyed and a line says what t...
Somebody has made a card pretending to be me. What can I do?
Every card carries a Report this card link. Give the reason, and an email if you want a reply. When several separate people report the same card it is paused automatically and its ...
How long do you keep everything?
Per-visitor session records go after 120 days. The words of messages - email, WhatsApp, support - are cleared after 120 days while the record that they happened stays, because dele...
What do you track about the people who open my card?
How many views, installs, taps and scans there were on a day, and a per-visitor record - country, browser, the page they came from - only where it is allowed; neither holds an IP a...
Does the company address list all our people?
Only if you choose to. The company's own address is your company page: your logo, a short about and your contact buttons. On Team, Show our people on the company page is off until ...
How do I invite somebody to their card?
Team in the sidebar, add a seat, invite by email. They get a link that sets their password and lands them on their own card; somebody whose email already has a login signs in on th...
Can my staff change the design of their own card?
Only if you let them. On a Locked card - where every new seat starts - the design is the company's: a member changes only their own words, on one screen, and the card wears your lo...
What happens to the card when an employee leaves?
You hand the seat over. The address, the QR codes already printed, the leads, the saves and the numbers all stay exactly where they are; only the person holding it changes. That is...
Can my whole company use this, with a card each?
Yes. The company lives at acme.visitingcards.store and each person gets a card at acme.visitingcards.store/their-name. You set the design once and it belongs to the company, so twe...
Do you give refunds?
There is no general money-back guarantee, and the Refunds page sets out the position in full rather than burying it. Where consumer law gives you a right to change your mind - the ...
What are the add-ons and do they cost extra?
Three things that sit on the same subscription as your plan: the wallet pass, more pinned places for it, and WhatsApp. Each has its own card on Billing with its real price and Add ...
Can I pay in dirhams?
Yes - an account in the United Arab Emirates is charged in dirhams, with the 5 per cent VAT inside the price, and every price is shown to it in dirhams with the US-dollar price bes...
Do I get a proper invoice for my accountant?
Yes. Every payment produces a numbered tax document from Anunzio International FZC with the company's registration number on it, downloadable as a PDF from your Billing screen and ...
How do I cancel, and what happens to my card?
Cancel at the end of this period, on the Billing screen. You keep everything until the period you have paid for runs out, and there is a Keep my plan button if you change your mind...
Why do you bill every three months instead of monthly?
Because at this price a monthly charge costs more in card fees than it is worth, and passing that on would mean putting the price up. Billing every three months keeps the price whe...
What does the paid plan cost?
Pro is $2.97 every 3 months ($0.99/month), or $9.99 a year ($0.83/month) if you pay for a whole year. Every screen that shows a monthly figure shows the amount that will actually b...
What is the wallet pass, and what is on it?
Your card as a pass inside Apple Wallet or Google Wallet, so it sits beside the boarding passes rather than buried in a browser. It carries your name, title, company, phone, email,...
Is your WhatsApp connection official?
No, and we say so on the screen before you can connect anything. It works the way WhatsApp Web does: you scan a code and the number stays yours. Using it this way may break WhatsAp...
Can I message people on WhatsApp from here?
Only people who have written to you first, and that is not a setting anybody can turn off. Every Pro card can carry the WhatsApp button, which opens a chat to you with a message al...
Do notifications work on an iPhone?
Yes, once the card has been added to the home screen. That is Apple's rule rather than ours: a page open in a browser tab cannot ask, but a card on the home screen can. Your card p...
How often can one person hear from me?
Once a day, and twice while you are holding pack credits - the pack is what buys the second. When the pack runs out the cap drops back to one on its own. It is deliberate: somebody...
What is a message credit?
One person reached. Sending one message to forty people spends forty credits. You get twenty on each monthly anniversary of your account, and they are for that month - whatever is ...
Can I send a message to everybody who saved my card?
To everybody who allowed notifications from your card, by pressing Enable on it, yes. Notify writes the message and sends it to those phones, and it arrives on the lock screen like...
Somebody asked me to delete their details. What do I do?
Remove their row from your People screen. They can also write to us directly and we will erase what we hold within thirty days, whether or not you do. It is their information; a re...
Can it remind me to follow somebody up?
Yes. A follow-up reminder can be set on a lead for a number of days ahead, and birthdays or anniversaries taken from a lead's own fields are raised about a week in advance. There i...
What does Saved Devices mean? I do not recognise anybody there.
That list is now called Devices That Opened Your Card, and the name says what it is: one row for each phone or computer that has opened your card, not a person. Unless somebody als...
Can I get my contacts out as a spreadsheet?
Yes. Export to CSV on the People screen downloads the list in a file Excel, Numbers and Sheets all open. Every export is recorded in our audit trail with the number of rows, becaus...
How do I collect details from the people I meet?
The Stay in touch form on your card. Somebody fills in their name, phone, email and a message, and it is kept in your dashboard instead of on the back of a receipt, and you read it...
How do I see how many people have opened my card?
Analytics. Views, contact saves, new devices and scans over the last week, month, three months or year, a chart you can hover, the six steps from a view to somebody writing to you,...
Can I have my card on my Zoom background?
Yes. Backgrounds draws a real 1920 by 1080 picture with your card's QR code on it, for Zoom or Google Meet, with six backgrounds of ours or one you upload. You choose the corner an...
Can I put my card in my email signature?
Yes. Signatures in the sidebar builds one from the card you already have, with five layouts and a preview of how it will look in Gmail, Outlook and Apple Mail. Copy HTML Code copie...
I printed 500 cards with a QR code. Can I change where it points?
Yes, that is exactly what the tracked link is for. The code on the paper never changes. On Links & QR, press Change where it goes under the link and choose your card, your contact ...
What is the point of a tracked link if I already have a card address?
Telling places apart. Hand out a different link for your printed batch, your email signature, your stand at a fair and your profile, and afterwards you can see which one actually b...
Why will my QR code not scan?
Nearly always contrast or size. Use dark on white, download the SVG rather than the PNG when it is going on paper, keep it at least two centimetres across on a printed card, and le...
What is the quickest way to give somebody my card in person?
Home has Scan and Share with your QR code drawn big enough to hold up. They point their camera at your screen and your card opens on their phone. No app on either side, no typing, ...
The printer says my file is low resolution. What now?
Check what resolution it is at the size it prints: 300 dots per inch or better is right, 200 to 299 will print but may look a little soft, and under 200 comes out blurry. Our own c...
Can I put a QR code on the back of the printed card?
Yes, and it is the best reason to have a back. Make a tracked link for the printed batch, drop its QR on the back of the card, and you have a paper card that brings people to the l...
Do you print the cards and post them to me?
Printed cards are made to order and shipped worldwide. What is available depends on the country, so the product page says plainly whether it can deliver to yours yet - and if it ca...
The printer asked for bleed. What is that?
Three extra millimetres of artwork past the line where the card is cut. The guillotine drifts by a fraction of a millimetre, and without bleed that drift leaves a white sliver down...
What file should I send to a printer?
The PDF. It is the card at its real size with bleed and crop marks, and the lettering is carried as shapes, so the printer never has to own the font. The PNG is for a screen and th...
Can I print the cards at home?
Yes. As well as the print PDF there is a print-at-home sheet: ten copies laid out on one page with cutting guides. A4 fits ten of every size; US Letter fits ten of the US size, so ...
What is the standard visiting card size?
It depends where you are, which is why the maker picks for you. 85 by 55 mm across most of the world, 3.5 by 2 inches in the United States and Canada, 90 by 54 mm in India, and 91 ...
Can I keep my card out of Google?
Yes. Search Engine Indexing is a switch on your Cards screen and under Settings; turn it off and we ask search engines not to list your card. Be clear about what it does: it asks t...
Can I take my card down temporarily?
Yes. Cards, Settings tab, Pause Card. While it is paused your address shows nothing at all, and Resume puts it straight back. Your leads, counts, links and QR codes are untouched b...
Do you do NFC business cards?
Yes. The print shop makes two NFC cards, Frosted Transparent Plastic with NFC Chip and Anodized Black Matte Aluminum NFC, in packs of 25, 50 or 100, and we write your card's own ad...
Does Save my contact work properly on an iPhone?
Yes. The button hands over a proper contact file with your name in parts, your company and title, every phone typed as mobile, work or home, every email and website, your addresses...
Can I show my work and my prices on the card?
Yes. There are sections for a gallery, services, products with prices and a button each, videos, audio, brochures, questions and answers, events and testimonials. Switch on the one...
How many designs are there?
Fifteen, grouped as Photo, Plain, Dark, Bold and Business, and each one can be recoloured and re-lettered. A design decides the cover, where your picture sits, how the words line u...
Can I use my own logo and brand colour?
Yes. Upload your logo under Images and set your colour under Brand colour - twelve ready swatches, or any colour you like. The card works out the readable version of your colour fo...
How many buttons can I put on my card?
One big one and three beside it, with the rest tucked under More ways to reach me. That is not a limit we ran out of room for - it is measured. Any more and the Save this card to y...
What web address does my card get?
yourname.visitingcards.store - your own subdomain, chosen when you sign up. Small letters, numbers and hyphens; the box tells you at once whether it is taken. It is printed on your...
Can I try it without making an account?
Yes. The free maker needs no account at all: type your details, pick a design and download the print files. If you then press Make it digital, what you typed comes with you into si...
How long does this take to set up?
A few minutes for something you would be happy to hand somebody. Sign up, type your name, title, company and phone, pick a design, and publish. The card is drawn beside the form as...
Is there a genuinely free digital business card here, or a trial that runs out?
Free, not a trial. You get a card at your own address with your name, your email and your phone number, its QR code, a form where people can leave you a message or their details (e...
Does the person I give my card to need to install an app?
No. It is an ordinary web page, so it opens in whatever browser their phone already has. If they want to keep it, the card shows them how to add it to their home screen - two press...
What is a digital visiting card, exactly?
A page of your own on the web that does the job a paper card does, and a few things paper cannot. It has your name, your picture, your company and buttons that call you, open Whats...